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Terms and Conditions

1. Introduction

Welcome to Organica glow. By accessing or using our website, you agree to follow the following terms and conditions. You also agree to be bound by them when purchasing products.

2. Products and Prices

  • All products offered on the site are described to the best of our ability.
  • Prices are subject to change without notice. The final price will be shown at checkout.
  • We strive to ensure the accuracy of the product details, but we are not responsible for any errors.

3. Orders and Payments

  • By placing an order, you are making an offer to purchase the products under the stated terms.
  • Payment is due at the time of purchase. You can make it via available payment methods. These include credit/debit cards and other options.
  • We reserve the right to cancel any order if payment is not successfully processed.

4. Shipping and Delivery

  • We ship the products within UAE. Delivery times may vary depending on the location.
  • Customers are responsible for providing accurate shipping information. We are not responsible for delays due to incorrect addresses.
  • Orders may be subject to customs duties or taxes (if applicable), which are the responsibility of the customer.

5. Returns and Refunds

  • You have to return products in their original condition for a refund or exchange based on the solution given from the supplier within 15 days.
  • Some products may be excluded from returns for hygiene or safety reasons.
  • If you receive a damaged or defective product, please contact us within 1 day of receiving your order. As we work with third-party suppliers for fulfillment, we are not directly responsible for the product’s condition. We will contact the supplier and may request photographic evidence of the defect. If the supplier confirms the defect, we will offer a replacement or refund. Return shipping costs may be covered by the supplier depending on their policy, but in most cases, the customer will be responsible for return shipping costs.

6. Privacy and Data Protection

  • We value your privacy. Your personal information will only be used for processing your orders and improving your experience on our site.
  • We do not share your personal data with third parties, except as necessary for order fulfillment and payment processing.

7. Limitation of Liability

  • Product Condition
  • Our responsibility is limited to the amount paid for the product. As we partner with third-party suppliers for fulfillment, we cannot guarantee the condition of the product upon arrival, but we will assist in resolving any issues reported.
  • Damaged or Defective Products
  • If a product is damaged or defective, we will coordinate with the supplier to resolve the issue according to their policies. We may require evidence of the damage or defect to facilitate the process.
  • Shipping Delays
  • While we strive to ensure timely delivery, we cannot be held liable for shipping delays caused by third-party carriers, customs procedures, or supplier issues. Estimated delivery times are not guaranteed and may vary.
  • Lost Products
  • In case a product is lost during shipment, we will assist in tracking the order with the carrier. However, liability for the loss lies with the shipping carrier, not with us.
  • Indirect or Consequential Damages
  • We are not responsible for any indirect, incidental, or consequential damages that may arise from the use of our products, including but not limited to loss of business, data, or profits.
  • Errors in Product Information
  • Although we make every effort to provide accurate product details, including descriptions, pricing, and availability, we reserve the right to correct any errors. Pricing and availability are subject to change without notice.
  • Customer Responsibility
  • Customers are responsible for providing accurate information, including delivery details. We are committed to ensuring your satisfaction, but issues arising from incorrect or incomplete information provided by the customer are not our liability.

8. Dispute Resolution

  • Any disputes will be resolved in accordance with UAE law.
  • By agreeing to these terms, you consent to resolve disputes through [arbitration/mediation] before any legal action.

9. Changes to Terms

  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page.

10. Contact Us

For any questions or concerns, please contact us at ask@organicaglow.com